Canyon: ma od nich nekdo letos kolo?

Nepsal bych jim, že na to kašle, když už maj prachy na účtě :-) To by byla asi chyba…

Jednoduchý momentový klíč, jak doahuješ tak dochází k pruhybu kterej ti ukazuje sílu (3 až 12Nm) na tom vějířku dole. Bylo to ukázané v nějakém videu s Eurobike.

Nervy XC6   XL, expresbike to preukazatelne nebol. Povedalo, ze leider mi nevedia povedat termin a po objednani sa takto upresnili. To bude tym, ze som si tam na miestne doporucenie nechal prihodit nahradnu patku. Ta ich asi rozhodila.

Tohle jste dosstali taky ne?

Dear Canyon customer,

I am writing personally to you today, as I am sure you have become aware in the
last few days and weeks that our delivery has not reached you as originally
advised by us. In addition, our availability by telephone and e-mail does not
currently meet your expectations and our own standards. I would therefore like
to express my sincere apologies for this poor level of service.

In this letter I would like to confirm your new delivery date, and at the same
time explain the reasons why this has become necessary. There are various
circumstances which have led to us currently being well behind our planned
delivery dates. This has resulted in us receiving a growing wave of telephone
and e-mail enquiries which is well above our normal capacity.
Twenty members of staff are currently trying to call back our customers as
quickly as possible, but with 4000 calls on average per day it is unfortunately
not always possible for them to succeed in every case.
One of the main reasons for the delays in delivery is that our suppliers of
carbon fibre products and aluminium frames have not delivered to us on time. In
particular, there have been considerable delays in the delivery of carbon fibre
frames due to the commissioning of a new paint finishing system, which did not
meet our high quality standards during its start-up phase and its output was
also well below our projections.

I am sure you will be asking yourself why we have not met our guaranteed
delivery dates in the past and have also not been able to confirm your new
delivery date until today. The long delays in delivery already mentioned above
meant that it was impossible for us to say which framesets could be made
available to our production until after they had been delivered to us and
undergone quality control at our facility. As we were unable to plan with regard
to carbon fibre production, this resulted in us also being unable to meet
delivery dates for other product ranges. This then led to a huge production
bottleneck when the delayed deliveries finally reached us and put additional
pressure on our already over-stretched assembly facility. We have pulled out all
the stops in an attempt to spare our customers from this problem. I
unfortunately have to admit today that we have not been able to succeed in this
endeavor. This does not meet the service requirement we have set ourselves for
you as canyon customers and we sincerely regret this.

The considerable production backlog in all product ranges has prompted me to
draw up a completely revised production plan and we have created additional
capacity in order to speed up our assembly lines. According to the new
production plan your order will be passed to our forwarder on

calendar week: 20

In order to be fair to all our customers who are awaiting deliveries, please
understand that the above mentioned delivery date can not be amended.

Compliance with delivery dates and binding agreements as well as the direct
contact to our customers are, for me, the cornerstones of our service-oriented
philosophy. I am well aware that for you as a canyon customer, given the current
situation, this may seem a total contradiction. I assure you that in the coming
months I will be doing everything in my power to make sure that our service
mirrors the outstanding test results of our bicycles.

Best wishes,

Roman Arnold

Bla,bla,bla..takže težce nestíhají …problémy no… uvidíme, bike objednaný z EXPRESS BIKE 16.4 momentálně plánovaný termín doručení 14.5.