Ahoj, rad bych se opet podelil s korespondenci se Suntourem, takove volne pokracovani http://www.bike-forum.cz/forum/forum.php?…
Ja jsem napsal:
----- Original Message ----- From: „Vit Svarc“ <vs@pb.cz> To: <orders@srsuntour.com.tw> Cc: <service@srsuntoureurope.com>; <service@usulcorp.com>; <info@bplumen.cz> Sent: Friday, April 30, 2004 12:18 AM Subject: xc-pro-d-rl
Hello,
your fork XC-PRO-D-RL and all other XC-PRO's and AXON forks are totally crap. I ride XC-PRO-D-RL and it has no damping and dust seals don't work at all. You say that it has 100mm travel, but in fact I'm glad if it has cca 60–70mm travel. I rather do not comment bad description on your site which I noticed some time previously.
Everywhere I look around, all people say that I should replace dust seals, so can you tell me please what is the outside and inside diameter of XC-PRO-D-RL dust seal and can I use Marzocchi dust seal? What should I do with this fork to have REAL fork with damping and 100mm travell? I think the best solution for me is to repair this fork to work O.K. or send it back to Thaiwan, get my money back and buy REAL suspension fork. Please don't refer me to local dealer BP Lumen, becouse they know nothing about XC-PRO-D-RL.
Yours sincerely
Vit Svarc vs@pb.cz Czech Republic, Central Europe
a odpoved:
Dear Vit,
The way you write to us is very unpolite, I don't know the Czech people like this.
Our Axon forks are used now by top XC riders in Europe, who were used to Rock shox SID and Manitou Scarebs, and they are very satisfied.
With the XCpro D RL, you choose our entry level of remote lock forks. Accept that forks of 200 Euro don't function like forks of 1000 Euro
We make the XCpro D RL in 2 sizes, 100mm and 80mm. It sounds to me you have the 80mm instead of the 100mm, maybe somebody made mistake. Go to www.srsuntour-cycling.com 2004 produkts XCpro XCpro D RL and double click on exploded view. please check the length of the main spring and if you have piece nr17 inside.
Please open the right side of the fork, and check if there is a spring on top of the cartridge. If so, please take it out, and come back to me. If you give me your phone number, I can call you instead of emailing.
Stay polite please
Henri hmanders@srsuntoureurope.com
Opet zaver at si kazdy udela sam…